Returns & Refunds

We hope you will be happy with your Yora Pet Foods Limited purchase. However, we will be happy to refund a product should you wish to return it.

If we deliver the incorrect product or your purchase arrives damaged or becomes faulty (faulty within 12 months of purchase), we will arrange to collect and replace or refund the item.

Please ensure you have selected your desired products carefully and that your order is correct before purchase, including size, variety and description. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. Products maliciously damaged will not be refunded.

MONEY BACK GUARANTEE

We believe we offer the tastiest, most palatable range of foods for your pet. That’s why we’re proud to offer a no quibble money back guarantee on all our products. If you or your pet aren’t 100% satisfied with your purchase, we’ll provide a full refund. Plus, you can keep the bag to pass to a friend or donate to a local animal shelter. Please note, your no quibble claim needs to be made within 28 days of purchase. We are unable to refund shipping charges for orders containing items not subject to the money back guarantee.

ACCEPTING YOUR YORA PET FOODS LIMITED DELIVERY

Please always try to check your delivery on receipt. If you are signing for goods that are damaged please mark the delivery note as "damaged". If you are unable to check the item at the time of delivery, please mark the delivery note as "unchecked". Please retain the original packaging incase you need to return your purchase.

FAULTY GOODS

Contact us at hello@yorapets.com at your earliest convenience with your order number which can be found on the invoice or in the confirmation email we sent at time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Yora Pet Foods Limited will arrange to replace or refund your product as you prefer.

DAMAGED ON DELIVERY

In the unlikely event your product is received damaged, please contact us by email at hello@yorapets.com immediately with your order number which can be found on the invoice or in the confirmation email we sent at time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Yora Pet Foods Limited will arrange to replace or refund your product as you prefer.

SHORTAGES

It is your responsibility to sign for the correct number of parcels as shown on the carrier's consignment note. Any shortages must be noted on the consignment note and notified to us by the purchaser within three days of delivery by emailing: hello@yorapets.com.

INCORRECT GOODS

It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by emailing: hello@yorapets.com.

CANCELLATION

If your item has been dispatched and you wish to cancel your order, please ensure that you return your purchase to us in its original packaging and within 28 days of receipt, to obtain a refund excluding postage costs. All shipping costs to return a cancelled order are at the cost of the consumer.