Terms & Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time and you will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions. yorapets.com/uk is an online shop owned and operated by
Yora Pet Foods Limited
Company Registration Number : 09157873
You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order by clicking the “Place your order” button. After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. Please note that this information is an acknowledgement, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received. We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we or our payment processing partner may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
PRICES AND PAYMENT
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below). The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We reserve the right to change prices at any time without notice to you. We accept payment by the cards listed on the payment page. Payment is deducted when we process your order.
We have no affiliation with third party companies offering discount codes or promotions, and that any offer or discount would come directly from Yora Pet Foods via email, on our social media or directly on yorapets.com/uk. Please contact us at email@example.com before completing your order at the checkout if you have any concerns regarding discounts.
Your delivery address must be located within the United Kingdom. Normally, deliveries will take between two and five working days and we do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for deliveries to Scottish Islands.
Deliveries will need to be signed for. It is your responsibility to ensure you are home or able to collect the item if the courier was unable to find you at home. If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. Once you have added products to your Shopping Basket, the appropriate charge will be added automatically and shown on the subsequent invoice page. You will always be able to see this charge before submitting your order. If you add additional items, please double check the delivery charge by clicking ‘Re-calculate’.
FREE NEXT WORKING DAY DELIVERY ON ORDERS OVER £42
Your purchase is shipped via DPD Couriers Monday to Sunday (excluding bank holidays) and sent the same day if your order is placed before 3pm on weekdays or before 2pm on weekends (subject to stock availability). We offer free next working day delivery, Monday to Friday, on all orders over £42, to the UK mainland. For orders under £42, we offer next working day delivery at £5.99 to the UK mainland. We offer weekend, Saturday and Sunday, delivery at £5.99 to the UK mainland.
DPD Couriers will notify you by text on the day of delivery with a 1 hour time slot if you have provided us with a mobile number on your order. Please remember that deliveries may need to be signed for. It is your responsibility to ensure you are home or able to collect the item if the courier was unable to find you at home. We will happily send your purchase to a workplace or neighbour.
Occasionally, delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for deliveries to Scotland and the Scottish Islands.
Due to the gross weight and size of some of the products we sell, for example cat litter, we reserve the right to add a shipping and handling fee to your order’s total. This simply reflects the additional costs incurred from DPD and will be automatically calculated at checkout. Orders qualifying for free delivery will also be liable to incur additional fees..
Courier surcharges are also applied at the checkouts for the following postcodes and are shipped on a 48-hour service:
AB36, AB37, AB38, AB55, AB56, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV60, IV61, IV62, IV63, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH1, PH2, PH3, PH4, PH50, ZE1, ZE2, ZE3.
Unfortunately due to Brexit we are unable to ship to Northern Ireland.
MISSING, DAMAGED OR INCORRECT ORDERS
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or in the unlikely event that a product arrives damaged or faulty, please contact us at firstname.lastname@example.org.
RETURNS, CANCELLATIONS AND REFUNDS
Please see Returns and Refunds.
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